The challenge
Customer, license, quote and email data was scattered across several tools, which made it easy to duplicate work and make mistakes when switching licenses or preparing quotes.
Management software
IMR: customer, license and maintenance management system
A platform that brings customer data, software licenses, maintenance, quotes, support and email into one place, with both a web app and a mobile app.
How Nextchain solved it
A single workflow where administrators manage customers, check license information, create quotes and exchange emails in the same system.
- Platform
- Web and mobile application
- Technology
- NestJS, React, PostgreSQL
Features delivered
Dashboard
An overview of customers, licenses and maintenance status.
Customers and leads
Turn qualified leads into verified customer records.
Order management
Track an order from creation to completed installation.
License management
Version, status and maintenance details for each license.
Quote creation
Quotes for new purchases, renewals and upgrades, with step-by-step guidance.
Email management
Reusable email templates and customer correspondence right in the system.
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